With this in mind, direct contact is crucial for us. That is why we have chosen to offer everyone a listening line without intermediaries. We do not use call centers or automated answering machines but every call comes to one of our locations where staff trained to solve your every need are available to converse with everyone in an easy way.

A welcome email with all necessary direct numbers is sent following the completion of each purchase. So you will always be sure that you can talk to the right person for any need. We call it Natural Intelligence and it is the human intelligence, which is fundamental to us, to our principles, because we want to “humanize” every relationship as much as possible.